Case study · National literacy charity
Coordinator training taken off one trainer's calendar, and built as a library coordinators come back to.
6–7 → 2–3Live sessions per coordinator, by design
Story Dogs puts volunteer dog-and-handler teams into primary schools for weekly reading sessions: more than 2,800 children a week, through 561 Dog Teams in 396 schools. That reach depends on about 62 volunteer regional coordinators.
Every one of them was trained one to one by a single trainer. The academy is designed to cut that trainer's delivery time by about 80%.
01
Every new coordinator was trained by one paid Coordinator Trainer, working 20 hours a week. The trainer emailed PDF flowcharts a module at a time, then met each trainee on Zoom: about 90 minutes for the first module and 45 to 60 minutes for each after. Each trainee needed 6 to 7 sessions, five trainees at a time.
Growth was tied to one calendar. The content had no single home. And skills faded before coordinators needed them, so the only place to go was back to the trainer.
02
The brief was "build an online training program". The real problem was key-person risk. We designed around the people doing it, volunteers who said yes for the mission, and built a self-paced, story-led academy: 7 modules and 35 topics, each a reference a coordinator can open when they need that step. Live time shrinks to a mid-point check-in and an end-of-program debrief.
Every fact, step and resource in the source documents was kept, and gaps were checked with Story Dogs rather than invented.
Live sessions per coordinator, by design
03
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