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Services

We don't start with a course. We start with what's holding you back.

A service stops scaling when the knowledge, the process, the systems or the conversion depend on a few people. We build whatever takes that dependency away, and most services need more than one fix.

Start with the Blueprint Book a 30-minute call

The four ceilings

Find the cause. Then build the fix.

  1. The knowledge is stuck in a few people.eLearning or guides and job aids.
  2. The process needs a person.Process automation.
  3. The systems are missing, or wrong.Systems and platforms.
  4. Interest doesn't turn into sign-ups.Launch and adoption.

When it needs to be learned properly

eLearning development

Some knowledge has to be learned in order: a product before it can be sold, a method before the work can start, the foundations before a facilitator can help. That's what a course is for.

ProofWhittle Consulting: a CEO's 16-hour monthly seminar, now 3 hours live and the rest on demand. Also HAS Loans, LGF Brokerage, Story Dogs and Dog Dazzlers.

  • Interactive, self-paced coursesScenario-based and built from the expertise you already have: onboarding, accreditation, client or customer education.
  • AssessmentsScenario-based checks that show people can actually do it, not just recall it. Readiness checks before a live session, and accreditation before people go it alone.
  • Built in HTML5 by defaultCompetitive pricing, SCORM-ready for most LMSs, and editable by anyone who knows HTML. Articulate Storyline or Rise on request, at higher pricing, with the editable project file.

When people need an answer now

Guides and job aids

Not everything needs a course. When people need an answer in the moment, at the counter, on a call, halfway through a deal, a good guide or a tool built on your rules does the job without anyone explaining it.

ProofSave My Mattress: training guides for the retail staff who make the offer, built as part of its launch.

  • Training guidesThe step-by-step for a role or a process, written for the person doing it.
  • Reference and quick guidesProduct guides, policy summaries and playbooks people can find their answer in fast.
  • Interactive tools, calculators and checklistsYour rules, built into tools that answer the routine "does this fit?" question without a phone call.
  • Yours to editEvery guide comes as a PDF and as an editable Word or PowerPoint file.

When the work waits on a person

Process automation

Sometimes the expertise isn't the problem. The work is: every enrolment, sale or onboarding waits for someone to push it through by hand. Fix the knowledge and volume climbs, and the manual steps become the new ceiling.

ProofMrMentor: a callback, a DocuSign, a separate payment and manual access for every enrolment, replaced by one flow. Also Broker Workflows.

  • Process and workflow mappingHow the work actually moves today, who touches it, and where it waits.
  • Manual steps removedThe steps that don't need a person, gone. The ones that do, made simpler.
  • Enrolment and onboarding automationSign-up, agreements, payments, access, reminders, follow-up, certificates and reporting in one flow.
  • SOPs your team can followThe new process, written down so it runs the same way every time.

When there's no system, or the wrong one

Systems and platforms

Spreadsheets, inboxes and an ageing platform will only carry a service so far. We select the right digital solution for how you deliver and set it up properly. If nothing on the market fits, we build it custom.

ProofUmbrella Dementia Cafes: a train-the-trainer platform, so partners can set up their own cafe without the founder. Also MrMentor and Save My Mattress.

  • Selection and setupThe right LMS, CRM, booking or forms platform for how you deliver, configured so it runs on its own. We're partners of TalentLMS and LearnWorlds.
  • Custom buildsPortals, trackers and tools built for your service when an off-the-shelf product doesn't fit.
  • PortalsOne place for brokers, clients, partners or learners, with the right access for each.
  • Set up in your nameYou hold the accounts and own the system. Custom-coded tools are licensed to you for unlimited use: who owns what.

When interest doesn't convert

Launch and adoption

A service can work and still not grow, because the people who hear about it don't sign up, buy or come on board until someone explains it to them. We build what turns that interest into action, and makes sure it's taken up the same way everywhere.

ProofSave My Mattress: a pilot running entirely on word of mouth, given its brand, website, launch collateral, staff training guides, a partner recruitment pitch deck and the system that tracks every submission and donation.

  • BrandingA look and a message people remember.
  • Websites and sales pagesA site that explains the offer, so an enquiry doesn't need a phone call first.
  • Launch collateralFlyers, banners, invites and event graphics.
  • Partner recruitmentPitch decks and material that bring new partners, retailers or referrers on board.
  • Adoption and trackingStaff guides so it's offered the same way everywhere, and a system to see what's coming through.

SCALE Blueprint · $6,000 + GST

The Blueprint is where we start.
Every project, every service.

Before we build anything, we find out which of these your service actually needs, what the bottleneck costs you, and exactly what the build will cost. Then you decide.

Yours to keep, whatever you decide.

About the Blueprint

Questions

What we build, answered.

Can we hire you for just one of these?

Every project starts with the Blueprint, because the thing you ask for isn't always the thing holding you back. If the Blueprint shows you need only one service, that's all we build.

Will the eLearning work in our LMS?

Yes. Every course is SCORM-ready and uploads to most learning management systems. If your current platform is part of the bottleneck, we'll tell you. No LMS yet? We'll recommend one that fits how you deliver and set it up.

Can we edit the eLearning ourselves?

Yes. We build in HTML5 by default, which keeps the price competitive, and anyone who knows HTML can edit the files. If nobody on your team does, we make updates for you as a quoted change. Prefer Articulate? We can build in Storyline or Rise at higher pricing and hand over the editable project file.

Can we update the guides ourselves?

Yes. Every guide comes as a PDF and as an editable Word or PowerPoint file, so your team can keep it current.

Who pays for the platform?

On an off-the-shelf platform, you hold the account and pay the provider directly. If you need something custom-built, it's scoped and priced in your Blueprint, and licensed to you for unlimited use: who owns what.

Will we have to replace the tools we already use?

Not necessarily. We map how you deliver today, then select, set up or build only what removes the bottleneck.

Do you build websites or brands on their own?

Only when conversion is what's holding the service back, and it comes through a Blueprint. We don't sell website or brand design on its own.

Start here

Not sure which one you need?

That's normal, and it's what the first call is for. In 30 minutes we'll both know what's holding your service back, and whether a SCALE Blueprint is the right next step.

Book a 30-minute call

No obligation.