Your mission shouldn't wait on one trainer's calendar.
Every new coordinator, facilitator or volunteer is trained by the same person, one at a time. The model works. It just can't reach more people without wearing that person out. We rebuild your coordinator and volunteer training so it runs without them, and they keep the conversations that genuinely need them.
What is one-to-one training costing you? Change the numbers.
We have people training coordinators and volunteers, each spending hours a week training one to one. Their time is worth about an hour.
$129,600
a year of senior time on work a system could carry.
- 864 hours a year
- about 23 full-time weeks
- 48 working weeks
A SCALE Blueprint is $6,000 + GST. With your numbers, that's about 11 working days of what the bottleneck already costs you.
Book a 30-minute callSound familiar?
Your reach grows as fast as one person's week.
- One person trains everyone.Every new coordinator or facilitator means more of the same sessions, by the same person.
- Requests you have to turn away.Communities, schools or partners want the program. The training can't keep up.
- Skills fade before they're needed.A coordinator learns a step, then doesn't use it for months. When they do, they ring the trainer.
- The documentation gets written at 2am.By the person who's already doing everything else.
- Burnout is the real risk.If that person stops, so does the training, and the people waiting on it.
More PDFs.
Same phone calls.
- Flowcharts and guides emailed one module at a time.
- Zoom sessions to walk through what the documents already say.
- No single place to find the step you need, six months later.
All of it is useful raw material. We keep every fact and step, find the gaps, and rebuild it as training people can use without asking.
The fix
Coordinators learn it once, and come back when they need it.
Flip the switch: today, all of it waits for your trainer.
The system teaches it
The foundations, learned once, properly, without anyone on a call.
Nothing yet. It all goes through a person.
A tool handles it
The routine checks and admin that follow your rules every time.
Nothing yet. It all goes through a person.
Your expert keeps it
The judgement calls that genuinely need experience.
What we build for not-for-profits
Training that sounds like your best trainer. Without needing them in the room.
What coordinators and volunteers do on their own
- A self-paced academyStory-led, built from your own processes and field stories, in your organisation's voice. Learned once, in order.
- A reference they come back toEvery step findable at the moment they need it, whether it's day one or month six.
- Train-the-trainerSo partner organisations can prepare their own facilitators and run the program without you.
- Enrolment that runs itselfAccess, reminders and completion records without anyone pushing each one through.
What your trainer keeps
- A check-in and a debriefA few short live sessions instead of six or seven, spent on real situations.
- The tricky conversationsThe judgement calls that genuinely need experience.
- Their eveningsNo more documentation at 2am.
How it works with not-for-profits
Five stages, light on the person you're trying to free up.
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01 / 05 · Strategise
Agree what success looks like.
More regions, more volunteers, less of one person's week. Who your learners are and why they volunteer, and what genuinely needs a person.
You receiveYour SCALE Blueprint, with a fixed quote for the build.
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02 / 05 · Capture
Start from what you have.
Your flowcharts, guides and recordings, sorted. Then focused sessions with your trainer: they react to their own material rather than starting from scratch.
You sign offThe content gap report and a content-freeze date.
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03 / 05 · Architect
See it before it's built.
One topic built in full first, so you approve the look, the voice and the structure before the rest follows.
You sign offThe design. It locks the build scope.
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04 / 05 · Launch
One module at a time.
Each module reviewed and corrected before the next begins, then tried by a few coordinators before everyone sees it.
You sign offGo-live.
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05 / 05 · Enable
Your team runs it.
Your team learns to run the platform, and to add courses later, with everything set up in your name.
You receiveA team that can run it without us.
Proof
Not-for-profits we've worked with.
Facilitators and volunteers trained without the founder in the room, Umbrella Dementia Cafes
Three organisations in partnership talks to take it national, Umbrella Dementia Cafes
"I'm not frightened of burnout any more. I don't think it's going to happen. It's not going to happen with this in place." Kirsty Porter, Founder, Umbrella Dementia Cafes
Questions
What not-for-profits usually ask.
Our volunteers aren't paid. Will they actually do it?
They will if it respects why they said yes. We design around what motivates your people, keep it easy to pick up and put down, and make it feel like your organisation talking, not a compliance module.
Will it lose the personal touch?
The personal part stays: a few short live sessions, spent on real situations rather than walking through documents. What moves online is the repetition.
Our documents are a mess. Do we need to fix them first?
No, please don't. Hand over what you have. We keep every fact and step, flag the gaps, and check them with you rather than guessing.
Can we add more courses ourselves later?
Yes. Enable includes training for your team, so you can run the platform and build on it. Or we can add courses for you.
What does it cost?
Every project starts with the SCALE Blueprint: $6,000 + GST for one program. It ends with a fixed quote for the build, and it doubles as the case for your board or funder.
Ready when you are
Is your best trainer the ceiling on your reach?
In 30 minutes we'll give you an honest read on what's holding your training back, and what would fix it.
No obligation. Bring your numbers from the calculator.